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How are we doing?

We appreciate your feedback. Let us know what we’re doing well and what we could improve on. We are here to help you and want to make sure you have the best experience possible.

Call us at 1-800-668-8555 or email your feedback to [email protected]

Client Experience Survey

Tell us about your experience as a client. Your feedback will help us improve our programs in the future so we can better support our clients.

Please take a few minutes to complete one of the following surveys. Your responses will be completely confidential and anonymous.

Concerns or Complaints

If you have any questions or concerns about the service you are receiving, please discuss them with your worker. If you talk to your worker and still have unanswered questions, please speak with your worker’s immediate supervisor.

You are also welcome to contact Hands’ Chief Executive Officer, Andrea Roberts at [email protected] to discuss your concerns. You can also access the Ontario Ombudsman at any time.

Ontario Ombudsman

  • Email: [email protected]
  • Phone: 1-800-263-1830
  • Toll-free: 1-866-411-4211
  • Fax: 416-586-3485