Children and Youth

How to get Started

Getting Started

Children, youth and families may self-refer, or be referred by parents, physicians, pediatricians, psychologists, and other service providers. Youth may also access Hands services without a referral, however family involvement is encouraged.

If you have concerns about your child or youth, or are a youth who needs support, here is how to get started:

Call your local Hands office (toll-free 1.800.668.8555), or drop in to one of Hands’ locations. A member of our team will help connect you to resources or provide you with next steps.

Find Resources

For more information, including online help and apps to support children, youth and families, please visit our Resources page.

Need Help Right Away?

Mental Health Crisis Line

If you are experiencing a mental health crisis and require support, please call our 24/7 Mental Health Crisis Line at 1.844.287.9072, or visit your nearest emergency health centre.

Walk-In Counselling Clinics

Hands offers 5 Walk-In Counselling Clinics for children, youth, parents and families. Visitors to Hands’ Walk-In Clinics will meet with a Child and Family Therapist for a single session (approximately one hour) to address the child or youth’s mental health concern.

Find a Walk-In Counselling Clinic Near You: 

LOCATION CLINIC DAY TIME
Sturgeon Falls (125 Lisgar Street) Thursday 11:00 am to 7:00 pm with the last walk-in at 5:30 pm.
North Bay (391 Oak Street East) Tuesday and Thursday
Sundridge (37 Main Street) Tuesday
Parry Sound (2 May Street) Tuesday

View a full list of Counselling Walk-In Clinics in Nipissing, Parry Sound and Muskoka.

Autism Walk-In Clinics

Hands’ Autism Walk-In Clinics can be accessed in-person at the locations listed below or virtually, from anywhere in North Eastern Ontario. Autism Walk-In Clinics are available to families who have a child or youth diagnosed with autism, to address concerns as well as provide family supports and resources while waiting for behavioural services.

Dates and Locations:

First Tuesday of every month from 11:00 am to 7:00 pm (last walk-in at 5:30 pm):

  • Walk-in to Hands TheFamilyHelpNetwork.ca
    391 Oak Street East, North Bay
  • Virtual Clinic: Call Hands to book your virtual visit from anywhere in North Eastern Ontario

Third Tuesday of every month from 11:00 am to 7:00 pm (last walk-in at 5:30 pm):

  • Walk-in to Hands TheFamilyHelpNetwork.ca
    2 May Street, Parry Sound
  • Virtual Clinic: Call Hands to book your virtual visit from anywhere in North Eastern Ontario

Virtual Autism Walk-In Clinics: 

Available the first and third Tuesday of every month from 11:00 am to 7:00 pm for families across North Eastern Ontario. To make arrangements for a same-day virtual session, parents may call Hands at 1.800.668.8555 ext. 3200, starting at 9:00 am the morning of each Clinic.

Note: Hands’ Walk-In Clinics are not a crisis or emergency service. If you experiencing a crisis, please contact the Mental Health Crisis Line at 1.844.287.9072 or visit your nearest health centre.