Children and Youth

How to get Started

Getting Started

Children, youth and families may self-refer, or be referred by parents, physicians, pediatricians, psychologists, and other service providers. Youth may also access Hands services without a referral, however family involvement is encouraged.

If you have concerns about your child or youth, or are a youth who needs support, here is how to get started:

Call your local Hands office, or 1.800.668.8555, and ask to schedule an Intake for Service. An Intake is the first step to accessing supports such as: behavioural services, counselling and therapy, intensive treatment options, group therapy, assessments and more.

Find Resources

For more information, including online help and apps to support children, youth and families, please visit our Resources page.

Need Help Right Away?

Mental Health Crisis Line

If you are experiencing a mental health crisis and require support, please call our 24/7 Mental Health Crisis Line at 1.844.287.9072, or visit your nearest emergency health centre.

Walk-In Counselling Clinic

Hands offers a Walk-In Counselling Clinic for children, youth, parents and families every Tuesday in North Bay. Visitors to the Walk-In Clinic will meet with a Child and Family Therapist for a single session (approximately one hour) to address the child or youth’s mental concern.

Where?
Hands’ office at 391 Oak Street East, North Bay.

When?
Every Tuesday from noon to 7:30 pm
(last walk-in at 6:00 pm)

Autism Walk-In Clinics

First Tuesday of every month from noon to 6:00 pm:

  • Walk-in to Hands TheFamilyHelpNetwork.ca
    391 Oak Street East, North Bay
  • Or, call Hands to book your virtual visit.

Third Tuesday of every month starting November 20th from noon to 6:00 pm:

  • Walk-in to Hands TheFamilyHelpNetwork.ca
    2 May Street, Parry Sound
  • Or, call Hands to book your virtual visit.

Virtual Autism Walk-In Clinics: 

Available the first and third Tuesday of every month from noon to 6:00 pm for families across North Eastern Ontario. To make arrangements for a same-day virtual session, parents may call Hands at 1.800.668.8555 ext. 3200, starting at 9:00 am the morning of each Clinic.

Note: Please note Hands’ Walk-In Clinics are not a crisis or emergency service. If you experiencing a crisis, please contact the Mental Health Crisis Line at 1.844.287.9072 or visit your nearest health centre.