Our commitment to excellence
Hands TheFamilyHelpNetwork.ca and Developmental Services Ontario – North East Region are committed to excellence in serving all customers including people with disabilities. Our website and services are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Policies and Procedures for AODA
- AD-D-P01 Accessible Customer Service
- AD-D-001 Accessible Customer Service Standard
- AD-D-002 Use of Assistive Devices Procedure
- AD-D-003 Use of Support Persons or Service Animals
- AD-D-004 Communication
- AD-D-005 Service Disruption
- AD-D-006 Accessible Customer Service Customer Information and Feedback
- AD-D-007 Accessibility Planning
Please let us know how we are doing in terms of accessibility. Complete our Customer Feedback Form and send it to [email protected].
To access information in a different format, please contact us at [email protected] or
Phone: 1-800-668-8555
TeleType: 1-800-855-0511