Contact Us

Feedback and Complaints

Tell us how we are doing!

Hands TheFamilyHelpNetwork.ca welcomes your feedback. If you would like to share comments or thoughts of appreciation with us, please call your local Hands office or email us at [email protected].

Client Satisfaction Survey

Client Satisfaction matters at Hands. Please take a few minutes to share how we are doing through this confidential and anonymous survey for Hands clients: Hands’ Client Satisfaction Survey

Concerns or Complaints

Your concerns are important to us. If you have any questions about the service you are receiving, please discuss them with your worker. Should you feel that you have not received support or answers to your concerns, you also have the right to share your concern with your worker’s immediate supervisor. You are also welcome to contact Hands’ Executive Director, who can be reached by phone or email. Please call 1-800-668-8555 ext 4222 or email [email protected] for additional information. Your voice is important and we will work together to ensure that you are heard.

At any time, clients have the option of accessing either the Office of the Child Advocate or the Provincial Ombudsman.