24/7 Crisis Line:
Text size
Posted 07.05.22 in NewsBack

Hands TheFamilyHelpNetwork.ca is here to help our clients, families and communities.

Our offices are open and our services are available with safety measures in place to keep everyone safe and to help stop the spread of COVID-19. We know the past two years have been very hard for people and we are here to support you.

Virtual and In-Person Services

The health and safety of our clients, families, employees and communities is our top priority and the pandemic remains a significant concern.  Hands continues to offer programs and services with a focus on virtual service and with in-person services available where needed.

For in-person service, our sites have added more ventilation to improve airflow and help stop the spread of COVID-19. All employees working in-person check their health daily and have access to Rapid Antigen Detection Tests (RADT) as needed. Hand sanitizer stations are available at all sites for clients, visitors and employees.

Clients and visitors to our offices are encouraged to wear a mask.  Your clinician will be wearing a mask during indoor in-person service.

If you are feeling ill or have been told to self-isolate, please do not visit a Hands site in person. 

Children and Youth Mental Health Services

We know the pandemic has been especially hard on children and youth.  Our Child and Youth Mental Health counselling clinics (formerly walk-in clinics) are available Tuesdays and Thursdays, 11 AM to 7 PM. You can book an appointment by calling 1-800-668-8555. Once registered, you will be connected with a Child and Family Therapist online or in-person if needed.

Crisis Services are available 24/7 (twenty-four hours a day, seven days a week) at 1-844-287-9072.


Families may wish to view our COVID-19 resources for links and tip sheets that may be helpful.

Please call us if you have any questions about services or about our safety measures.


It has been a very difficult time for many Ontarians, and we are here to help. Let’s work together to make tomorrow a better day for everyone.