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Posted 10.09.20 in NewsBack

An update on services during the pandemic

Hands is well prepared to continue to meet the needs of our clients and families.

The health and safety of our clients, families and employees remains our priority, informing every decision we make about our services.  Our clients have benefitted from our ability to offer virtual services throughout the pandemic. With the COVID-19 pandemic still very much present, Hands is continuing to prioritize virtual service wherever possible to protect our clients, families, employees and communities.

We also recognize that there is a strong need to resume in-person service where virtual service is difficult or impossible.  Hands is pleased to announce that we are now able to offer most of our services in-person as appropriate at offices in Bracebridge, North Bay (Oak Street and Lakeshore Drive), Parry Sound, and Sundridge.  Hands employees are also ready to offer service in community settings such as other agencies, schools, daycares, hospitals, homes, and outside spaces, where possible.

Please Note: Autism Foundational services, Hands’ Walk-in Clinics, and Crisis Services remain in the virtual setting.


Our Supervised Access Program is in the process of returning to in-person service and are anticipating a return to service on October 2, 2020.


To help inform people about what has changed at Hands sites to support Infection Prevention and Control, we created a short video that outlines what they can expect to find during an on-site in-person appointment.  The English video can be found here. The French-language version of the same video can be found here.

The hybrid model of virtual service and in-person service for carefully prioritized clients and programs will be sustained for the foreseeable future.

Hands is pleased that we can continue to help our clients and their families in a safe and effective way throughout the pandemic.